Things You May Want to Know
For a situation not covered here, describe it to support@lightxtrevpn.com.
What should I know before my first session?
A VPN does not replace internet access: your device must already have a working Wi-Fi or mobile connection. LightXtreme VPN encrypts communication to its server, which then routes traffic onward. Continue to update your system and protect your accounts.
Can I use my membership on another device?
Install the relevant edition on a phone, computer, television or browser. One account permits multiple sign-ins, while simultaneous use is subject to the plan limit. Platforms include iOS, Android, Windows, macOS, Linux, Android TV, Apple TV, Chrome, Edge and Firefox.
How does trial access differ from membership?
New-user trial time following installation is limited to selected routes. Paid membership opens the full server selection and higher bandwidth. Try the service first, then decide based on your expected period of use.
My internet works, but the VPN will not connect. What next?
Disconnect the VPN and check whether an ordinary web page opens. If internet access works, check the device clock and relaunch the app, then try another nearby server or protocol. Include the device model, operating system and app version in a support request.
Who handles my payment details?
Payment options include major bank cards, Alipay, WeChat Pay and selected digital wallets. Third-party payment providers process the transaction. We receive its order result without storing a complete card number.
Where can I manage renewal after buying?
Subscriptions purchased through the App Store or Google Play renew by default; turn off renewal in that store’s subscription management. Website plans end at the close of the purchased period and do not trigger another automatic charge.
How can I request my money back?
A full refund may be requested within 30 days of the first payment. Use in-app support or write to support@lightxtrevpn.com; requests are normally handled within 3 business days. Accounts ended for violating the service terms are ineligible.
Will the sites I visit be recorded?
Visited sites, browsing history, traffic content and DNS queries are not retained. Nor are connection logs such as source IP, timestamps or session duration. Account information falls under a separate processing scope, described in the information policy.